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description: Discover the best Knowledge Base Software for your organisation. Compare top Knowledge Base Software tools with customer reviews, pricing and free demos.
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title: Best Knowledge Base Software - 2026 Reviews, Pricing & Demos
---

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# Knowledge Base Software

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## Products

1. [TOPdesk](https://www.softwareadvice.co.uk/software/64429/topdesk) — 4.4/5 (111 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
2. [Document360](https://www.softwareadvice.co.uk/software/96197/document360) — 4.7/5 (292 reviews) — Document360 is a cloud-based knowledge base platform that helps businesses of all sizes create, manage, and share str...
3. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3494 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
4. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4116 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
5. [BlueSpice](https://www.softwareadvice.co.uk/software/241976/bluespice) — 4.3/5 (27 reviews) — BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge a...
6. [Stonly](https://www.softwareadvice.co.uk/software/341331/stonly) — 4.3/5 (12 reviews) — Stonly is the knowledge management platform built for customer service. Create content that makes it easier for both ...
7. [Shelf](https://www.softwareadvice.co.uk/software/435224/shelf) — 4.8/5 (106 reviews) — Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enter...
8. [Helpjuice](https://www.softwareadvice.co.uk/software/28217/helpjuice) — 4.7/5 (104 reviews) — Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industr...
9. [TextExpander](https://www.softwareadvice.co.uk/software/196195/textexpander) — 4.7/5 (64 reviews) — TextExpander boosts your business productivity by allowing your team to communicate smarter, faster, and more consist...
10. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (19024 reviews) — Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, m...
11. [Evernote Teams](https://www.softwareadvice.co.uk/software/22130/evernote) — 4.4/5 (8254 reviews) — Evernote is a web-based project management tool that offers project collaboration, scheduling and task management fun...
12. [Dynamics 365](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm) — 4.4/5 (5865 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
13. [ClickUp](https://www.softwareadvice.co.uk/software/123064/clickup) — 4.6/5 (4646 reviews) — ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing depart...
14. [Confluence](https://www.softwareadvice.co.uk/software/430492/confluence) — 4.5/5 (3726 reviews) — Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information....
15. [Notion](https://www.softwareadvice.co.uk/software/123247/notion-remote-work) — 4.7/5 (2846 reviews) — Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, recor...
16. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
17. [Odoo](https://www.softwareadvice.co.uk/software/77019/odoo-pos) — 4.2/5 (1341 reviews) — Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of compani...
18. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (1009 reviews) — Bitrix24 is a cloud-based or self-hosted workspace that brings a vibe coding platform, CRM, project management, team ...
19. [EngageBay CRM](https://www.softwareadvice.co.uk/software/83835/engagebay) — 4.6/5 (912 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
20. [TeamSupport](https://www.softwareadvice.co.uk/software/2808/teamsupport) — 4.5/5 (850 reviews) — TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and heal...
21. [Salesforce Service Cloud](https://www.softwareadvice.co.uk/software/363691/service-cloud) — 4.5/5 (833 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
22. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (805 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
23. [JIRA Service Management](https://www.softwareadvice.co.uk/software/116349/jira-service-management) — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
24. [Guru](https://www.softwareadvice.co.uk/software/103160/guru) — 4.8/5 (640 reviews) — Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, he...
25. [SolarWinds Service Desk](https://www.softwareadvice.co.uk/software/30413/samanage) — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...

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## Related Categories

- [Collaboration Software](https://www.softwareadvice.co.uk/directory/4138/collaboration/software)
- [Document Management Software](https://www.softwareadvice.co.uk/directory/722/document-management/software)
- [Intranet Software](https://www.softwareadvice.co.uk/directory/4547/intranet/software)
- [AI Writing Assistant Software](https://www.softwareadvice.co.uk/directory/4486/ai-writing-assistant/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

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## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/directory/3898/knowledge-base/software> |
| en | <https://www.softwareadvice.com/crm/knowledge-base-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/3898/knowledge-base/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software> |
| en-IE | <https://www.softwareadvice.ie/directory/3898/knowledge-base/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software> |
| fr | <https://www.softwareadvice.fr/directory/3898/knowledge-base/software> |

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We use best practices to set up the software and standardise processes like ticket management, asset management, change workflows, and knowledge management. \nWith TOPdesk's features, your IT service desk staff can: \n- Keep track of assets within your organisation\n- Prioritise incoming tickets, and assign tasks automatically based on operator capacity \n- Increase transparency around ticket status\n- Stay on top of your team's workload with customisable reports and dashboards\n- Capture and share critical knowledge within the service desk and with end users\nWhat's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. \n\nBreaking silos and improving collaboration\nWith less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   \n\nWhat will TOPdesk help you achieve? \nImproving your service delivery step by step, your service desk will:\n-\tStop firefighting and regain control of your ever-increasing workload.\n-\tImprove communication and transparency with end users. \n-\tBe noticed and appreciated for your on-time, consistently great services. \n-\tContinue to meet expectations, find time for valuable service improvements, and help shape an organisation where all employees can thrive.   \n\nWhat makes TOPdesk's implementation and product support unique?\nTOPdesk's platform is a standard solution, but flexible enough to personalise. Our in-house experts use best practices to set up the platform and optimise it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organisation.\nWith plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. \nOnce set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  \nWith 25+ years' experience helping organisations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements, so you can continue to learn and grow. \nTOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.softwareadvice.co.uk/software/64429/topdesk","@type":"ListItem"},{"name":"Document360","position":2,"description":"Document360 is a cloud-based knowledge base platform that helps businesses of all sizes create, manage, and share structured documentation for customers and internal teams. It serves industries including SaaS, IT consulting, financial services, manufacturing, healthcare, and customer support.\n\nCore features include a dual WYSIWYG and Markdown editor, version control with full change history, workflow builder with role-based approvals, multilingual support with machine translation, conditional content blocks, and a support ticket deflector that surfaces relevant articles before queries become tickets. Built-in analytics highlight search gaps, article performance, and user behavior. The platform also supports multiple products and teams within a single knowledge base, custom domains and branding, and an embeddable widget for websites and apps.\n\nAI capabilities include article generation from text or uploaded files, FAQ and glossary generation, assistive natural-language search, and a conversational chatbot that draws from multiple content sources.\n\nDocument360 is SOC 2 Type II compliant, GDPR ready, and ISO 27001 certified. It integrates with Zendesk, Intercom, Freshdesk, Slack, Microsoft Teams, Salesforce, and Zapier. Support is available via email, live chat, and a knowledge base. A 14-day free trial is available.","image":"https://images.g2crowd.com/uploads/product/image/521d08f2e35863117ed1e31e54bcf944/document360.png","url":"https://www.softwareadvice.co.uk/software/96197/document360","@type":"ListItem"},{"name":"Freshdesk","position":3,"description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@type":"ListItem"},{"name":"Zendesk Suite","position":4,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk","@type":"ListItem"},{"name":"BlueSpice","position":5,"description":"BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge and quality management, technical/IT documentation, creating organizational manuals, and more. \n\nWith BlueSpice, you lay the foundation for centralized documentation, seamless organization, team collaboration, and easy retrieval of company knowledge, operational data, and ideas at any time.\n\nPerfectly suited for your quality management audits, BlueSpice helps document quality-relevant processes and provides significant value for ISO certification.\n\nFrom planning and user guidance to maintenance and repairs, BlueSpice supports technical documentation throughout the entire product lifecycle. It also optimally handles IT documentation, along with related processes, procedures, and services.\n\nWhether it's organization manuals, goals, processes, or organizational concepts, BlueSpice is your go-to software for creating and maintaining professional organizational manuals.\n\nBlueSpice is an excellent choice for implementing web-based support solutions, such as online helpdesks, ensuring that employees, customers, and partners stay consistently informed and up to date.\n\nWith BlueSpice, you gain a stable, secure, and scalable platform that sets the foundation for a modern, knowledge-driven company. As a central, cross-departmental, and cross-location solution, it serves as an alternative to intranet systems while accelerating the optimization of your corporate culture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.softwareadvice.co.uk/software/241976/bluespice","@type":"ListItem"},{"name":"Stonly","position":6,"description":"Stonly is the knowledge management platform built for customer service. Create content that makes it easier for both customers and agents to get the help they need, and deliver that help exactly when and where it’s needed. \n\n- Use AI to leverage your knowledge base to respond to each request with an easy answer or in-depth guidance. \n\n- Easily create great knowledge content and keep it up to date and accurate with tools to collect feedback, measure and improve the impact of knowledge on your business. \n\n- Integrate with all of your systems and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ea9c3693-a5f2-41cf-beda-28d7629ad91e.png","url":"https://www.softwareadvice.co.uk/software/341331/stonly","@type":"ListItem"},{"name":"Shelf","position":7,"description":"Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents.\n\nBuilt for reuse across AI applications, Shelf provides a shared foundation for knowledge management, search, agent assistance, and self-service - helping enterprises improve answer reliability, build trust, and scale AI with greater control.","image":"https://images.g2crowd.com/uploads/product/image/d7607d1af8094f1d19307a35dbea30e4/shelf-shelf.png","url":"https://www.softwareadvice.co.uk/software/435224/shelf","@type":"ListItem"},{"name":"Helpjuice","position":8,"description":"Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.\n\n\nHelpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced.\n\n\nHelpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0449d12b-2ac5-423a-9bc0-f1f29f044995.png","url":"https://www.softwareadvice.co.uk/software/28217/helpjuice","@type":"ListItem"},{"name":"TextExpander","position":9,"description":"TextExpander boosts your business productivity by allowing your team to communicate smarter, faster, and more consistently across all your channels. \n\nBuilt with collaboration in mind, your team will: \n- Save time and be more productive\n- Stay consistent, accurate, and current with messaging \n- Streamline communication while still keeping it personalized\n\nQuickly insert “snippets” – email addresses, signatures, code chunks, form letters, images – as you type, using a simple keyboard shortcut. Save time without typos and copy/paste. All your snippets are instantly available on all your devices, keeping you productive at work, at home, and on the road. \n\nCreate powerful snippets for most-used emails and messaging, store them in your TextExpander library, share them across your team, and then watch the content you need expand anywhere you type with just a few short keystrokes.\n\nAll your snippets are instantly available on all your devices, keeping you productive at work, at home, and on the road.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b95e32fd-4c3a-46cf-bcc4-c377989df50d.png","url":"https://www.softwareadvice.co.uk/software/196195/textexpander","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":10,"description":"Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It assists businesses in overseeing customer accounts, monitoring sales leads, executing and assessing marketing efforts and offering post-sale support. The upgraded Salesforce Lightning Experience enhances the CRM capabilities of Sales Cloud, optimizing the sales cycle and enabling sales representatives to effortlessly generate leads, manage accounts, oversee campaign progress and compile reports.\n\nIntegration with Salesforce for Outlook allows for seamless synchronization of contacts, calendars, emails and tasks across both platforms, ensuring uninterrupted business operations. Specifically designed for small businesses, Sales Cloud empowers companies to organize contacts, monitor sales activities, manage tasks and events, generate leads and assess performance metrics. Additionally, for larger organizations, the sales cloud enterprise edition enriches the platform with additional features such as call scripting, collaborative selling tools, comprehensive business workflow management, approval processes, custom application development, API integrations and more.\n\nThe Salesforce CRM solution is available as a software-as-a-service (SaaS) offering, providing a comprehensive technology infrastructure that includes data management, security, workflow integration and user interface functionalities. Automated CRM updates, centralized data and smarter insights backed by the Salesforce Platform and Data Cloud represent a leap towards a data-driven sales strategy. Additionally, the integration of Sales Cloud with Tableau brings advanced analytics to the forefront, enhancing forecast accuracy, pipeline growth and revenue optimization. \n\nSalesforce Sales Cloud underpins revenue growth through its integrated growth platform, encapsulating revenue lifecycle management, CPQ (configure, price, quote) and sales performance management. This integration connects product catalogs, pricing management, contracts and billing in one coherent system, facilitating sales across various channels. Additionally, the partner relationship management is also enhanced, easing the management of resellers, distributors, and other partners to drive channel sales and performance. \n\nSalesforce Sales Cloud presents a sales solution that is adaptable to various business needs, offering total visibility into the sales pipeline. It enhances sales team productivity through built-in AI and sales engagement tools. Trusted AI, grounded in unified sales data, offers sales teams faster, smarter selling capabilities. Furthermore, sales engagement is baked directly into the CRM, allowing for accelerated sales cycles and more impactful buyer connections. Additionally, outcome-based enablement programs improve seller efficiency and productivity, ensuring sales teams operate at peak performance levels.\n\nSalesforce Sales Cloud includes Agentforce, comprising SDR (Sales Development Representative) and Sales Coach components. The autonomous agents are designed to scale sales teams effectively. Additionally, it focuses on building the pipeline by autonomously nurturing inbound leads around the clock and elevating sales performance by offering personalized coaching to sales representatives.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud","@type":"ListItem"},{"name":"Evernote Teams","position":11,"description":"Evernote is a web-based project management tool that offers project collaboration, scheduling and task management functionalities within a suite. This solution is designed to cater to businesses of all sizes.\n\n\nEvernote allows users to create project task lists and assign them people, so team members can collaborate and give status updates when required. The solution supports multiple devices, such as laptops, tablets and smartphones, which help users across multiple locations stay on the same page and share project progress.\n\n\nEvernote also features document sharing capabilities, which allow users to save files, photos, videos and voice recordings to the cloud and share them.\n\n\nEvernote integrates with third-party software such as Google Drive, Outlook, Slack, Microsoft Teams and Salesforce, among others. Pricing is available on monthly subscriptions and support is provided via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7e98f77-5ca7-4b37-9143-19b906121201.png","url":"https://www.softwareadvice.co.uk/software/22130/evernote","@type":"ListItem"},{"name":"Dynamics 365","position":12,"description":"Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word.\n\nThe Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.\n\nMicrosoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.","image":"https://images.g2crowd.com/uploads/vendor/image/359/13bbb369c8268754a786f3dce328f6ce.jpeg","url":"https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm","@type":"ListItem"},{"name":"ClickUp","position":13,"description":"ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing departments, HR teams, and enterprise organizations manage projects, collaborate, and track goals in a single workspace. It is cloud-based and accessible via web browser, desktop apps for Windows and Mac, and mobile apps for iOS and Android. Core features include task management with 15-plus view types such as List, Board, Gantt, and Calendar; custom workflows and automations; collaborative Docs and Wikis; real-time Chat; Goals and OKR tracking; built-in Time Tracking; Dashboards; Whiteboards; Sprints for agile teams; and Forms for intake requests. An AI layer called Brain is embedded throughout the workspace, offering writing assistance, summarization, automated workflows, and autonomous AI agents that can execute multi-step tasks. Over 1,000 integrations connect ClickUp to tools like Google Workspace, Slack, GitHub, and Salesforce. A free plan is available with unlimited tasks and members. Support is provided around the clock via live chat and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/a05e90757d45fd56faa93611eb55814d/clickup.png","url":"https://www.softwareadvice.co.uk/software/123064/clickup","@type":"ListItem"},{"name":"Confluence","position":14,"description":"Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.\n\nWith Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboards, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary.\n\nConfluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows.\n\nAutomations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.softwareadvice.co.uk/software/430492/confluence","@type":"ListItem"},{"name":"Notion","position":15,"description":"Notion is a digital workspace that lets small to large businesses streamline and manage notes, tasks, projects, records, calendar and more. Key features include portfolio tracker, designer templates, database management, documentation and data export.\n\nDeployed on a web-interface or on-premise platform, Notion provides businesses with a product roadmap, task lists and repository patterns, streamlining project workflows, from initiation to completion. It provides mobile applications for iOS and Android devices, which let users view and manage completed, in progress and not started tasks, even from remote locations. Additionally, it allows businesses to collaborate and perform team tasks, share meeting notes, update project expense report and maintain benefits/vacation policies.\n\nNotion comes with an application programming interface (API), which lets businesses integrate the system with several third-party integrations such as Google Sheets, Twitter, Figma and more. Pricing is available on a monthly subscription and support is extended via email, phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.softwareadvice.co.uk/software/123247/notion-remote-work","@type":"ListItem"},{"name":"Zoho Desk","position":16,"description":"Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace.\n\nCore features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams.\n\nZoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.softwareadvice.co.uk/software/393877/zoho-desk","@type":"ListItem"},{"name":"Odoo","position":17,"description":"Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of companies of all sizes. It offers a wide range of integrated apps that cover various business functions, from CRM and sales to inventory and accounting. One of the standout features of Odoo is its modular architecture, which allows businesses to start with a few apps and add more as needed. This scalability ensures that the platform can grow with the business, providing a seamless experience across different business functions.\n\nThe Customer Relationship Management (CRM) module helps businesses manage leads, opportunities, and customer interactions efficiently. It includes a visual sales pipeline that aids sales teams in tracking progress and managing their sales activities effectively. In terms of sales and invoicing, Odoo allows businesses to create and send professional quotations quickly. The platform supports automated invoicing, recurring invoices, and payment follow-ups, streamlining the billing process.\n\nOdoo's inventory management capabilities are robust, offering real-time tracking to help businesses maintain optimal stock levels and reduce waste. The platform includes advanced warehouse management features such as multi-warehouse support, barcode scanning, and automated replenishment. In the realm of accounting and finance, Odoo automates various tasks including bank reconciliation, expense tracking, and financial reporting. It also supports multi-currency transactions, making it suitable for businesses with international operations.\n\nThe Human Resources (HR) module helps businesses manage employee information, attendance, and leave requests. It also includes recruitment tools that streamline the hiring process, from job postings to candidate evaluation. For project management, Odoo allows businesses to create and assign tasks, set deadlines, and track progress. The platform includes collaboration tools such as document sharing and team messaging, enhancing team productivity.\n\nOdoo's e-commerce capabilities are extensive, providing tools to create and manage an online store, including product catalog management, payment processing, and order fulfillment. The e-commerce app integrates seamlessly with other Odoo apps, such as inventory and accounting, ensuring a unified business process. In terms of marketing, Odoo includes email marketing tools that help businesses create and send targeted email campaigns. It also supports social media integration, allowing businesses to manage their social media presence from within the platform.\n\nThe manufacturing module in Odoo helps businesses plan and manage their production processes, including work orders and bill of materials. It includes quality control features that help ensure product quality and compliance with industry standards. Reporting and analytics are also strong points of Odoo, offering customizable reporting tools that help businesses analyze key metrics and make data-driven decisions. The platform includes intuitive dashboards that offer real-time insights into business performance.\n\nOdoo allows for extensive customization and development, enabling businesses to develop custom modules to meet their specific needs, leveraging the platform's open-source nature. It also offers API access for integration with third-party applications and services. The platform can be deployed either in the cloud or on-premise, providing flexibility based on business preferences and requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.softwareadvice.co.uk/software/77019/odoo-pos","@type":"ListItem"},{"name":"Bitrix24","position":18,"description":"Bitrix24 is a cloud-based or self-hosted workspace that brings a vibe coding platform, CRM, project management, team communication, HR tools, website building, and workflow automation together in one place. It serves organizations of all sizes, from solo operators and small startups to large enterprises with thousands of users, including nonprofits.\n\nThe software is available as a cloud-based solution accessible via web browser, desktop, and mobile apps, with a self-hosted on-premises edition for organizations requiring local control.\n\nCore features include a full CRM with pipelines, sales automation, and an omnichannel contact center that pulls messages from WhatsApp, Instagram, live chat, email, and telephony into one inbox. Task and project management tools include Kanban boards, Gantt charts, and Scrum. Teams can communicate via chat, video conferencing, and shared documents with real-time co-editing. Additional tools cover HR management, email and SMS marketing, a no-code website builder, and workflow automation. An AI assistant helps generate content, transcribe calls, score leads, and guide onboarding.\n\nSupport is available through a knowledge base, community forums, and online resources. A free plan for unlimited users makes Bitrix24 accessible to teams at any stage.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.softwareadvice.co.uk/software/128326/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":19,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.co.uk/software/83835/engagebay","@type":"ListItem"},{"name":"TeamSupport","position":20,"description":"TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and healthcare businesses of all sizes. Designed for teams that manage complex, account-based relationships, TeamSupport helps companies track issues, collaborate internally, and deliver consistent support across multiple contacts and organizations. Core features include a shared ticket inbox, customer and contact management, product-based ticket tracking, customer health scoring, and built-in reporting. Teams can link tickets to specific accounts or products, making it easier to spot recurring issues and prioritize high-value customers. A customer-facing portal lets end users submit and monitor their own tickets without contacting support directly. TeamSupport is deployed via the cloud, so no installation is required. Support is available through email, phone, live chat, and an online knowledge base, giving users multiple ways to get help when needed.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.softwareadvice.co.uk/software/2808/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":21,"description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.co.uk/software/363691/service-cloud","@type":"ListItem"},{"name":"Freshservice","position":22,"description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.co.uk/software/436317/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":23,"description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.co.uk/software/116349/jira-service-management","@type":"ListItem"},{"name":"Guru","position":24,"description":"Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, healthcare, financial services, retail, manufacturing, education, and other industries structure, verify, and distribute company knowledge across teams and AI tools.\n\nThe software is cloud-based, accessible via a web application, browser extension (Chrome and Edge), Slack, Microsoft Teams, mobile app, and AWS Marketplace.\n\nCore features include AI-powered Knowledge Agents that deliver cited, permission-aware answers inside Slack, Teams, and browsers; Auto-Documentation that drafts content from meetings and tickets for expert review; and Quality Automation that handles the majority of content verification without manual effort. Duplicate and Conflict Detection identifies redundant content across connected sources. Proactive Knowledge Delivery surfaces relevant answers before users ask. Guru connects to 100-plus enterprise tools including Salesforce, Zendesk, Confluence, SharePoint, Google Drive, Jira, and GitHub, and can power external AI assistants via its MCP API.\n\nOrganizations managing compliance across regulated industries benefit from centralized permissions enforcement, audit trails, SOC 2 Type II certification, and GDPR and HIPAA crosswalks.\n\nSupport is available via a knowledge base, with additional options through the vendor's support channels.","image":"https://images.g2crowd.com/uploads/product/image/911354aa9fcdd7280a5bf61aee42fc72/guru.png","url":"https://www.softwareadvice.co.uk/software/103160/guru","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":25,"description":"SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.\n\n\nSolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.\n\n\nSolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.softwareadvice.co.uk/software/30413/samanage","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software#itemlist","numberOfItems":25}
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