---
description: Discover the best IT Documentation Software for your organisation. Compare top IT Documentation Software tools with customer reviews, pricing and free demos.
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title: Best IT Documentation Software - 2026 Reviews, Pricing & Demos
---

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# IT Documentation Software

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## Products

1. [NinjaOne](https://www.softwareadvice.co.uk/software/349671/ninjarmm) — 4.7/5 (300 reviews) — NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizati...
2. [Document360](https://www.softwareadvice.co.uk/software/96197/document360) — 4.7/5 (292 reviews) — Document360 is a cloud-based knowledge base platform that helps businesses of all sizes create, manage, and share str...
3. [BlueSpice](https://www.softwareadvice.co.uk/software/241976/bluespice) — 4.3/5 (27 reviews) — BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge a...
4. [Jira](https://www.softwareadvice.co.uk/software/4315/jira) — 4.4/5 (15781 reviews) — Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from st...
5. [Confluence](https://www.softwareadvice.co.uk/software/430492/confluence) — 4.5/5 (3726 reviews) — Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information....
6. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (805 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
7. [IT Glue](https://www.softwareadvice.co.uk/software/351312/it-glue) — 4.6/5 (342 reviews) — IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Feature...
8. [M-Files](https://www.softwareadvice.co.uk/software/433195/m-files-dms) — 4.4/5 (277 reviews) — M-Files is a document management system designed to organize information and improve efficiency. It is used in indust...
9. [Nuclino](https://www.softwareadvice.co.uk/software/203758/nuclino) — 4.7/5 (106 reviews) — Nuclino is a unified workspace that works like a collective brain and allows users to bring all your team's work toge...
10. [Device42, A Freshworks Company](https://www.softwareadvice.co.uk/software/232828/device42) — 4.8/5 (91 reviews) — Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and netw...
11. [N-able Passportal](https://www.softwareadvice.co.uk/software/91798/solarwinds-passportal) — 4.4/5 (89 reviews) — N-able Passportal is a cloud-based solution, which helps small to large managed service providers (MSPs) automate pas...
12. [FlowShare](https://www.softwareadvice.co.uk/software/246480/flowshare) — 4.7/5 (38 reviews) — FlowShare is a documentation solution, which enables municipalities, businesses and schools to create step-by-step in...
13. [HelpSpace](https://www.softwareadvice.co.uk/software/408819/helpspace) — 4.8/5 (30 reviews) — HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal i...
14. [ProProfs Knowledge Base](https://www.softwareadvice.co.uk/software/20932/proprofs-knowledge-base) — 4.7/5 (29 reviews) — ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help ...
15. [IT Portal](https://www.softwareadvice.co.uk/software/340765/it-portal) — 4.5/5 (22 reviews) — IT Portal is a cloud-based document management platform used by IT departments and professionals across the globe. It...
16. [ClickHelp](https://www.softwareadvice.co.uk/software/474074/ClickHelp) — 4.7/5 (19 reviews) — ClickHelp is an AI-powered online documentation solution. Tailored for teams of all sizes, it enables seamless collab...
17. [XIA Configuration](https://www.softwareadvice.co.uk/software/332977/xia-configuration) — 4.6/5 (17 reviews) — XIA Configuration is an automated network documentation tool designed for IT professionals to save time and remove th...
18. [Universal Knowledge](https://www.softwareadvice.co.uk/software/9176/universalknowledge) — 4.6/5 (13 reviews) — Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the effici...
19. [Voltn Workspace](https://www.softwareadvice.co.uk/software/195301/netexplorer) — 4.8/5 (13 reviews) — If your teams spend time hunting for the latest version of a contract, or asking who has access to a sensitive folder...
20. [HelpCenter.io](https://www.softwareadvice.co.uk/software/444833/helpcenter-io) — 4.8/5 (11 reviews) — With HelpCenter.io you can craft a good-looking and smart knowledge base that answers your customers' questions witho...
21. [Sunrise ITSM](https://www.softwareadvice.co.uk/software/324312/sunrise-itsm) — 4.4/5 (10 reviews) — With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your org...
22. [Bit](https://www.softwareadvice.co.uk/software/310104/bit) — 5.0/5 (8 reviews) — bit.ai is a cloud-based workplace and document collaboration platform. The solution offers document management, team ...
23. [FNT Command Platform](https://www.softwareadvice.co.uk/software/317486/fnt-command-platform) — 4.1/5 (8 reviews) — The FNT Command Platform software solution enables efficient management of IT, Telecommunication and Data Center infr...
24. [Docusnap](https://www.softwareadvice.co.uk/software/374862/docusnap) — 4.7/5 (7 reviews) — Docusnap – Automated IT documentation, asset management, and license compliance. Docusnap is an IT documentation, ass...
25. [LOGINventory](https://www.softwareadvice.co.uk/software/503719/LOGINventory) — 4.8/5 (6 reviews) — IT departments usually know roughly what they have. The trouble starts with the detail: which laptop is with which em...

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| en | <https://www.softwareadvice.com/it-documentation/> |
| en-AU | <https://www.softwareadvice.com.au/directory/4607/it-documentation/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/4607/it-documentation/software> |
| en-IE | <https://www.softwareadvice.ie/directory/4607/it-documentation/software> |
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| fr | <https://www.softwareadvice.fr/directory/4607/it-documentation/software> |

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It serves industries including SaaS, IT consulting, financial services, manufacturing, healthcare, and customer support.\n\nCore features include a dual WYSIWYG and Markdown editor, version control with full change history, workflow builder with role-based approvals, multilingual support with machine translation, conditional content blocks, and a support ticket deflector that surfaces relevant articles before queries become tickets. Built-in analytics highlight search gaps, article performance, and user behavior. The platform also supports multiple products and teams within a single knowledge base, custom domains and branding, and an embeddable widget for websites and apps.\n\nAI capabilities include article generation from text or uploaded files, FAQ and glossary generation, assistive natural-language search, and a conversational chatbot that draws from multiple content sources.\n\nDocument360 is SOC 2 Type II compliant, GDPR ready, and ISO 27001 certified. It integrates with Zendesk, Intercom, Freshdesk, Slack, Microsoft Teams, Salesforce, and Zapier. Support is available via email, live chat, and a knowledge base. A 14-day free trial is available.","image":"https://images.g2crowd.com/uploads/product/image/521d08f2e35863117ed1e31e54bcf944/document360.png","url":"https://www.softwareadvice.co.uk/software/96197/document360","@type":"ListItem"},{"name":"BlueSpice","position":3,"description":"BlueSpice MediaWiki is a globally trusted solution used by both large and small businesses, primarily for knowledge and quality management, technical/IT documentation, creating organizational manuals, and more. \n\nWith BlueSpice, you lay the foundation for centralized documentation, seamless organization, team collaboration, and easy retrieval of company knowledge, operational data, and ideas at any time.\n\nPerfectly suited for your quality management audits, BlueSpice helps document quality-relevant processes and provides significant value for ISO certification.\n\nFrom planning and user guidance to maintenance and repairs, BlueSpice supports technical documentation throughout the entire product lifecycle. It also optimally handles IT documentation, along with related processes, procedures, and services.\n\nWhether it's organization manuals, goals, processes, or organizational concepts, BlueSpice is your go-to software for creating and maintaining professional organizational manuals.\n\nBlueSpice is an excellent choice for implementing web-based support solutions, such as online helpdesks, ensuring that employees, customers, and partners stay consistently informed and up to date.\n\nWith BlueSpice, you gain a stable, secure, and scalable platform that sets the foundation for a modern, knowledge-driven company. As a central, cross-departmental, and cross-location solution, it serves as an alternative to intranet systems while accelerating the optimization of your corporate culture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.softwareadvice.co.uk/software/241976/bluespice","@type":"ListItem"},{"name":"Jira","position":4,"description":"Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease.\nUsers can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work.\nJira's powerful goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows. Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency.\nA mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, online documentation and tutorial videos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1b492c5-8a97-4b86-a422-d317b2480afa.png","url":"https://www.softwareadvice.co.uk/software/4315/jira","@type":"ListItem"},{"name":"Confluence","position":5,"description":"Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.\n\nWith Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboards, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary.\n\nConfluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows.\n\nAutomations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.softwareadvice.co.uk/software/430492/confluence","@type":"ListItem"},{"name":"Freshservice","position":6,"description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.co.uk/software/436317/freshservice","@type":"ListItem"},{"name":"IT Glue","position":7,"description":"IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.\n\n\nIT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.\n\n\nAdditionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs.\n\n\nServices are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4a26cb-bcfa-4a68-b4e8-8b97550d0f52.png","url":"https://www.softwareadvice.co.uk/software/351312/it-glue","@type":"ListItem"},{"name":"M-Files","position":8,"description":"M-Files is a document management system designed to organize information and improve efficiency. It is used in industries such as accounting, manufacturing, consulting, engineering, wealth management, energy, scientific research and insurance brokerage, where maintaining context and governance of information is essential.\n\nThe system uses a metadata-based architecture to organize documents by context instead of traditional folders, simplifying information management and retrieval. Built-in governance and workflow automation help ensure document accuracy and compliance while reducing manual tasks. Security and compliance features enforce retention policies and maintain audit-ready information.\n\nArtificial intelligence capabilities are integrated through M-Files Aino, which utilizes document context for AI operations. Configurable workflows support industry-specific requirements, including project-driven, compliance-intensive and client-focused processes. Content collaboration tools maintain document integrity and version control while supporting team productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d908c975-2a3b-4e68-8591-8f2dfc3cc6f1.jpeg","url":"https://www.softwareadvice.co.uk/software/433195/m-files-dms","@type":"ListItem"},{"name":"Nuclino","position":9,"description":"Nuclino is a unified workspace that works like a collective brain and allows users to bring all your team's work together. Users can build a knowledge base, manage projects, take meeting notes, collaborate on technical documentation, and more.\n\nSimple, intuitive and lightweight by design, Nuclino focuses on the essentials, doing away with clunky menus and rarely-used settings, and minimizing the learning curve for new users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edb9a4a2-284d-428d-96b7-5d974506a3c4.png","url":"https://www.softwareadvice.co.uk/software/203758/nuclino","@type":"ListItem"},{"name":"Device42, A Freshworks Company","position":10,"description":"Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management.\n\nThe solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository.\n\nDevice42’s password management module enables organizations to store and manage passwords in a centralized location.\n\nThe solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.","image":"https://images.g2crowd.com/uploads/product/image/1f5a85868761637cec2d412e21455e55/device42-a-freshworks-company.jpg","url":"https://www.softwareadvice.co.uk/software/232828/device42","@type":"ListItem"},{"name":"N-able Passportal","position":11,"description":"N-able Passportal is a cloud-based solution, which helps small to large managed service providers (MSPs) automate password protection and organize relative documents. Key features include credential injection, password change management, auditing, and reporting. \n\nThe application enables administrators to generate new passwords, remove re-used ones and set expiration dates for routine maintenance. Network engineers can use N-able Passportal to monitor user activities and track issues through credential usage. Additionally, the system helps supervisors revoke the credentials of former employees and auto-capture new passwords to ensure compliance. \n\nN-able Passportal comes with a self-service portal, which lets end users reset passwords by receiving notifications and authenticating identity using biometric or touch ID. It comes with a mobile application for iOS and Android. Pricing is available on request and support is provided via phone and documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f7e10cd-0435-4fdb-9ceb-839665f97c9c.png","url":"https://www.softwareadvice.co.uk/software/91798/solarwinds-passportal","@type":"ListItem"},{"name":"FlowShare","position":12,"description":"FlowShare is a documentation solution, which enables municipalities, businesses and schools to create step-by-step instructions, guides and software manuals using templates. Professionals can use the on-premise platform to export created instructions in PDF. DOCX, HTML, PNG, and PPTX file formats.\n\nFlowShare helps IT departments customize the interface by adding colors and designs according to requirements. Supervisors can capture steps by recording screens and edit them to create instructions and guides. Additionally, customer success teams, IT departments, HR professionals can generate step-by-step instructions to introduce customers to new software products, provide explanation about specific technical processes, onboard employees and other cases.\n\nFlowShare is available on monthly or annual subscriptions and support is extended via FAQs, email, phone and other online measures.\n\nFlowShare AI-Powered assistant provides 24/7 instant help, ready to guide your end-users through troubleshooting and problem-solving independently and enhances your team's ability to adapt and grow with your tech stack.\n\nFlowShare Portal provides a Central Knwoledge Hub, making the solutions and step-by-step guides readily accessible","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f43b2f2f-6830-4c9a-a4b8-492bfd31741e.png","url":"https://www.softwareadvice.co.uk/software/246480/flowshare","@type":"ListItem"},{"name":"HelpSpace","position":13,"description":"HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient.\n\nFeatures of HelpSpace include:\n\nTICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.\n\nTASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.\n\nDOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.\n\nWIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.\n\nINTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.\n\nImprove your customer support with HelpSpace. Nothing is more important than satisfied customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.softwareadvice.co.uk/software/408819/helpspace","@type":"ListItem"},{"name":"ProProfs Knowledge Base","position":14,"description":"ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. \n\nSuitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. \n\nThe tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. \n\nAs a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. \n\nWhat more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. \n\nFor example, you can set granular roles and permissions for all users. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. \n\nWith features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. \n\nAnother interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. \n\nOther notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. \n\nLast but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. \n\nProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fd85425-389f-42c1-968d-732874a6e42d.png","url":"https://www.softwareadvice.co.uk/software/20932/proprofs-knowledge-base","@type":"ListItem"},{"name":"IT Portal","position":15,"description":"IT Portal is a cloud-based document management platform used by IT departments and professionals across the globe. It provides flexible features that provide online and offline access to various types of saved documentation. IT Portal can be used to access and share agreements, forms, checklists, plus many other types of files. Additionally, this solution offers a browser-based plugin that allows users to securely search for credentials and passwords without having to log into IT Portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3e5371a-4a69-4e33-9def-f2c7b9cf570a.jpeg","url":"https://www.softwareadvice.co.uk/software/340765/it-portal","@type":"ListItem"},{"name":"ClickHelp","position":16,"description":"ClickHelp is an AI-powered online documentation solution. Tailored for teams of all sizes, it enables seamless collaboration through cloud-based functionality and a user-friendly interface.\n\nWith ClickHelp, users can create structured and visually appealing documentation using built-in templates, collaborate with team members in real-time with role-based access controls, publish across multiple channels, including websites and PDFs, ensuring consistent branding and accessibility.\nIt tracks performance through detailed analytics, allowing you to refine content based on user engagement. ClickHelp integrates with various platforms, supports single-sourcing for content reuse, and offers customization options to meet various business needs.\nClickHelp ensures your content is not only visually appealing and consistently branded but also AI-friendly, supporting machine-readable formats and automated sitemap generation for optimal SEO performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d7378e0-1a83-4cb5-bd29-e39c97d1e469.jpeg","url":"https://www.softwareadvice.co.uk/software/474074/ClickHelp","@type":"ListItem"},{"name":"XIA Configuration","position":17,"description":"XIA Configuration is an automated network documentation tool designed for IT professionals to save time and remove the burden of manual auditing and documentation work. It includes built-in reports to speed up the process of auditing your IT environments. The ability to track changes and compare versions makes it easy to troubleshoot any issues or spot misconfiguration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b2f5ae52-c6b1-400e-a95f-65d74bdb31d7.png","url":"https://www.softwareadvice.co.uk/software/332977/xia-configuration","@type":"ListItem"},{"name":"Universal Knowledge","position":18,"description":"Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modules offered include call center, customer service, web self-service, help desk and knowledge management. It provides a multi-deployment option and can be hosted either on cloud or on-premise.\n\n\nAs part of the knowledge management platform, companies can integrate the system with existing knowledge sources, eliminates the need to duplicate or relocate information. It uses a natural language search, so users can ask questions instead of using keywords.\n\n\nThe web self-service module integrates directly with a company website and offers features like automatic FAQ lists, automated query escalation and posting of trending topics. It helps companies reduce operational costs by diverting a large volume of unnecessary customer calls to IVR (interactive voice response). It provides APIs to integrate with CRM, ITSM and Helpdesk applications. Support is offered by email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01213b8a-835d-4d4a-85e6-e4e8f1a0fe27.png","url":"https://www.softwareadvice.co.uk/software/9176/universalknowledge","@type":"ListItem"},{"name":"Voltn Workspace","position":19,"description":"If your teams spend time hunting for the latest version of a contract, or asking who has access to a sensitive folder, the problem is rarely the people. It is where the files live. Voltn, the file company, gives the data that matters a single, controlled home.\n\nIdeal for: organisations of 50 to 2,000 employees handling sensitive data - hospitals and care providers, law firms, public bodies, finance and industrial companies - where IT needs control and staff need a tool that simply works.\n\nVoltn Workspace is the enterprise file platform that covers the whole life of a file. Your teams store, co-edit, sign, validate, track and find documents in one place, without juggling separate tools for e-signature and approvals. Administrators set access rights precisely and keep a complete audit trail, and versioning can be configured to match your own rules. Semantic search, with an MCP connector for AI, helps staff find what they need.\n\nYou decide the scope: start with one team, keep your sensitive files in Voltn Workspace alongside SharePoint, or replace your file server entirely.\n\nYour data is hosted in France or Luxembourg, and you choose which. SecNumCloud-certified infrastructure (service qualification in progress), HDS certified, GDPR and NIS 2 compliant.\n\nPreviously known as NetExplorer Workspace, Voltn Workspace is built by Voltn: over 15 years of file expertise and 2,000 client organisations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac511cb9-bee8-48d0-b0a3-caa8cb6d7d3d.png","url":"https://www.softwareadvice.co.uk/software/195301/netexplorer","@type":"ListItem"},{"name":"HelpCenter.io","position":20,"description":"With HelpCenter.io you can craft a good-looking and smart knowledge base that answers your customers' questions without writing a single line of code. HelpCenter.io offers an intuitive, fast, and collaborative content editor that makes it easy for anyone to get their hands on writing content, a fully customizable starter knowledge base template with live preview and versioning. This way, you can keep updating it with the peace of mind that nothing could break even when it already serves customers.\n\nOur AI-powered website widget will allow you to bring your knowledge base where your customers are and proactively answer their questions so your customer support team can focus on the crucial support cases instead of wasting time answering the same ones over and over again.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2c688489-548d-45b1-9718-c84734767767.png","url":"https://www.softwareadvice.co.uk/software/444833/helpcenter-io","@type":"ListItem"},{"name":"Sunrise ITSM","position":21,"description":"With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes.\n\nAs a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market.\n\nWe are service desk specialists! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45a5df46-5eae-4d83-9177-072311a9d01f.png","url":"https://www.softwareadvice.co.uk/software/324312/sunrise-itsm","@type":"ListItem"},{"name":"Bit","position":22,"description":"bit.ai is a cloud-based workplace and document collaboration platform. The solution offers document management, team collaboration, IT documentation, Knowledge base management and more. bit.ai has been designed for companies of all sizes in multiple industries to provide their employees with easy access to both the data and documents they need to do their job effectively, whether working remotely or on-site with colleagues, customers and partners.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03ec375d-f9c9-4f34-b087-ec9b780f3be4.png","url":"https://www.softwareadvice.co.uk/software/310104/bit","@type":"ListItem"},{"name":"FNT Command Platform","position":23,"description":"The FNT Command Platform software solution enables efficient management of IT, Telecommunication and Data Center infrastructures as a digital twin – from the physical level (cables, switches, servers, etc.) through virtual components and applications to services – independent of the manufacturer and in a uniform data model. This enables organizations to plan and manage their IT landscape more easily, eliminate faults more quickly, implement transformations and changes more efficiently, and achieve sustainability goals for example faster.\n\nOur solution offers the advantage that it can be used out-of-the-box in the shortest possible time, even in complex environments, to capture locations, buildings, cables, assets, virtual and logical links, software and services. The cloud-ready FNT Command Platform provides a starter-friendly and a flexible subscription model. The integrated component library which contains more than 75,000 elements supports the simple and fast documentation of all kinds of infrastructure components.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90898c04-505c-4e56-a218-8ccc236b86a0.jpeg","url":"https://www.softwareadvice.co.uk/software/317486/fnt-command-platform","@type":"ListItem"},{"name":"Docusnap","position":24,"description":"Docusnap – Automated IT documentation, asset management, and license compliance.\n\nDocusnap is an IT documentation, asset management, and license management software, trusted by more than 5,000 organizations worldwide since 2004. Rather than relying on manual spreadsheets or installed agents, Docusnap scans your network on a recurring schedule and captures servers, clients, network devices, Active Directory, virtualization environments such as VMware and Hyper-V, and cloud services including Microsoft Azure, AWS, and Microsoft 365.\n\nAll collected data flows into an ITIL-compliant Configuration Management Database (CMDB), so hardware, software, licenses, permissions, and dependencies are always connected and traceable. Warranty information is checked automatically, and detailed software version data supports vulnerability assessment and patch planning. From this data, Docusnap generates over 200 reports, network diagrams, and topology plans automatically, along with dynamic IT concepts such as disaster recovery plans and operating manuals that update themselves with every inventory run.\n\nDocusnap's license management reconciles installed software against your license pool to reveal over- and under-licensing before an audit does, and its permission analysis shows exactly who can access which systems and data across your Microsoft environment. An optional ISMS add-on turns Docusnap into a structured information security management system aligned with ISO 27001. For IT service providers, multi-tenancy allows multiple customer environments to be documented from a single instance.\n\nWhether you need to support NIS-2, ISO 27001, TISAX, or DORA compliance, plan a disaster recovery strategy, or simply keep documentation accurate without manual effort, Docusnap gives IT administrators, IT managers, and IT security officers one current, reliable overview of their entire IT landscape.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5da706e9-0a56-4b6a-a17e-daf8e775fca6.jpeg","url":"https://www.softwareadvice.co.uk/software/374862/docusnap","@type":"ListItem"},{"name":"LOGINventory","position":25,"description":"IT departments usually know roughly what they have. The trouble starts with the detail: which laptop is with which employee, whether a server still runs an operating system that stopped getting patches, how many copies of a product are installed against how many were bought, and where the evidence is when an auditor asks. LOGINventory answers those questions from one continuously updated inventory.\n\nThe software has been developed in Munich by Schmidt's LOGIN since 2002 and is used by more than 13,000 users, in environments from a few dozen assets up to 50,000. It runs on-premises. Inventory data stays on the customer's own infrastructure, which matters in healthcare, public administration and finance.\n\nCollection starts without agents. The server reaches devices over protocols that are already open in most networks: WMI for Windows, SSH for Linux, SNMP for switches, routers and printers. Nothing is rolled out to endpoints, so there is no deployment wave and no update cascade. Initial setup takes under 30 minutes. Where a central server cannot reach, other routes exist. A lightweight scanner on one Windows machine per site covers separate subnets and syncs back into the same platform. Laptops outside the network collect their own data with an installed agent or a logon script and report when they reconnect. Anything without a network interface can be recorded by hand. Active Directory, vSphere, Azure and structured imports add to the same database.\n\nWhat accumulates there is detailed: up to 1,117 values per asset, covering hardware down to serial number and warranty, installed software with version and patch level, configuration such as firewall and antivirus state, and permissions including shares and directory groups. Because it is one model rather than several tools, a license can be traced to a device, a device to a location, a change to a date.\n\nFrom that base, teams run network inventory with a topology diagram generated from scan data rather than drawn by hand, license management that shows over- and under-licensing side by side and typically cuts license costs by 20 to 30 percent, IT documentation produced from templates including ISO 27001 and GDPR sets, and vulnerability management that ranks CVE findings by the actual environment instead of a generic score. One customer with 8,500 devices reduced weekly vulnerability analysis from 30 hours to 2. A manufacturer with around 600 assets replaced a three-week annual stocktake that occupied two people; the count now runs on its own, saving roughly 240 hours a year.\n\nAssets can also be tracked physically. Every record can be printed as a QR code label. Scanning it on a phone opens the asset page, where handover and return are signed on the screen and stored against both the device and the person. Maintenance and repairs go in as dated lifecycle entries. Items that never appear on the network, from headsets to keys, are recorded the same way.\n\nLicensing is per asset and year from 25 assets, from 3.70 EUR per asset in the largest environments and 6.50 EUR in the entry tier, so a minimum of 162.50 EUR a year. The SAM Edition with license management runs from 4.70 to 8.60 EUR. Peripherals are licensed as add-on assets. A 30-day trial covers the whole network; a free version handles up to 20 devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a49101fc-16d7-4b4d-a82e-c6a1a5cebb59.png","url":"https://www.softwareadvice.co.uk/software/503719/LOGINventory","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/4607/it-documentation/software#itemlist","numberOfItems":25}
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