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description: Discover the best Customer Engagement Software for your organisation. Compare top Customer Engagement Software tools with customer reviews, pricing and free demos.
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title: Best Customer Engagement Software - 2026 Reviews, Pricing & Demos
---

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# Customer Engagement Software

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## Products

1. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2212 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
2. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (6967 reviews) — Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and ma...
3. [Text](https://www.softwareadvice.co.uk/software/530456/Text-App) — 4.8/5 (6 reviews) — Text is customer service software where every conversation is a potential sale. AI agents understand who they're talk...
4. [Zoho CRM Plus](https://www.softwareadvice.co.uk/software/435094/zoho-crm-plus) — 4.4/5 (71 reviews) — Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketin...
5. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4076 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
6. [SurveySparrow](https://www.softwareadvice.co.uk/software/116049/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experienc...
7. [White Label Loyalty](https://www.softwareadvice.co.uk/software/323722/white-label-loyalty-platform) — 4.7/5 (15 reviews) — White Label Loyalty is a customer loyalty platform that helps you better understand your customer and deliver an enga...
8. [OnRamp](https://www.softwareadvice.co.uk/software/384374/onramp) — 5.0/5 (1 reviews) — OnRamp is a specialized customer onboarding solution that turns complex post-sale processes into a simplified, revenu...
9. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3410 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
10. [Xtremepush](https://www.softwareadvice.co.uk/software/166393/xtremepush) — 4.5/5 (55 reviews) — Xtremepush is a cloud-based multichannel marketing and analytics solution that enables enterprise-grade brands to ana...
11. [Solitics](https://www.softwareadvice.co.uk/software/330635/solitics) — 4.2/5 (11 reviews) — Solitics helps marketing teams in iGaming, fintech, trading and banking engage users in real time - without complex i...
12. [Customer.io](https://www.softwareadvice.co.uk/software/231190/customer-io) — 4.7/5 (87 reviews) — Customer.io is a leading customer engagement platform designed for tech-savvy organizations to create personalized cu...
13. [Quizell](https://www.softwareadvice.co.uk/software/263635/quizell) — 5.0/5 (20 reviews) — Quizell is a polling software that helps businesses create and distribute product quizzes to gain insights into data ...
14. [Userflow](https://www.softwareadvice.co.uk/software/191365/userflow) — 4.8/5 (14 reviews) — Userflow is an AI-powered product adoption platform that helps customer-obsessed teams turn users into champions. Fro...
15. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24059 reviews) — Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across or...
16. [Viber](https://www.softwareadvice.co.uk/software/146449/viber) — 4.4/5 (4058 reviews) — Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients...
17. [Hootsuite](https://www.softwareadvice.co.uk/software/137620/hootsuite) — 4.4/5 (3795 reviews) — Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening...
18. [Pipedrive](https://www.softwareadvice.co.uk/software/321306/pipedrive) — 4.5/5 (3043 reviews) — Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipe...
19. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1755 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
20. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1716 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
21. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews) — Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messag...
22. [Intercom](https://www.softwareadvice.co.uk/software/378292/intercom) — 4.5/5 (1132 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
23. [Typeform](https://www.softwareadvice.co.uk/software/324633/typeform) — 4.7/5 (945 reviews) — Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. ...
24. [EngageBay CRM](https://www.softwareadvice.co.uk/software/83835/engagebay) — 4.7/5 (907 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
25. [TeamSupport](https://www.softwareadvice.co.uk/software/2808/teamsupport) — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...

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## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Customer Data Platforms (CDP)](https://www.softwareadvice.co.uk/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.co.uk/directory/4532/sms-marketing/software)

## Links

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| en | <https://www.softwareadvice.com/crm/customer-engagement-comparison/> |
| en-AU | <https://www.softwareadvice.com.au/directory/508/customer-engagement/software> |
| en-GB | <https://www.softwareadvice.co.uk/directory/508/customer-engagement/software> |
| en-IE | <https://www.softwareadvice.ie/directory/508/customer-engagement/software> |
| en-NZ | <https://www.softwareadvice.co.nz/directory/508/customer-engagement/software> |
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It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches. \n\nUers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82a342f4-1d08-4265-877a-83f0d7b3858f.png","url":"https://www.softwareadvice.co.uk/software/392464/zoho-crm","@type":"ListItem"},{"name":"Text","position":3,"description":"Text is customer service software where every conversation is a potential sale. AI agents understand who they're talking to, what that person is looking at, and what they've done before - and they're ready to act on it, minutes after setup.\n\nAI agents handle conversations end-to-end, from product questions and order status to returns and FAQs. Text customers see a 74% AI resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation.\n\nWhat makes Text different is what happens next. When a visitor hesitates at checkout, the AI steps in. When someone browses a pricing page without acting, it starts the right conversation. When a customer asks about an existing order, the AI can recommend what comes next. Your support conversations are full of buying signals — Text makes sure they don't go to waste.\n\nCustom skills make this accessible to everyone on your team. Describe what you want the AI to do in plain language, no code, no tickets to engineering. Qualify leads, capture details, offer discounts, route VIPs, create tickets. One team built their most effective skill in thirty seconds with a single sentence.\n\nWhen no one's online, the AI keeps working, qualifying visitors and collecting details so your agents pick up every conversation already knowing who the person is and what they need. During business hours, it triages by intent and routes high-value conversations to the right person. Your team wakes up to opportunities, not just a backlog.\n\nChannels and integrations: One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more.\n\nTrusted by 35,000+ companies including Unilever, Wembley Stadium, and MIT\n\n\nSecurity:\n- SOC 2 audited, \n- GDPR and CCPA compliant, \n- PCI DSS certified\n\n14-day free trial, no credit card required","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.softwareadvice.co.uk/software/530456/Text-App","@type":"ListItem"},{"name":"Zoho CRM Plus","position":4,"description":"Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketing, and customer service teams and deliver an exceptional customer experience.\n\nThe software combines sales automation, intelligent chat bots, visitor tracking, customer service, email marketing, project management, customer surveys, social media, built-in AI, and unified analytics—all on one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cb665c56-b3db-44dc-a622-82caee9e2597.jpeg","url":"https://www.softwareadvice.co.uk/software/435094/zoho-crm-plus","@type":"ListItem"},{"name":"Zendesk Suite","position":5,"description":"Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.\n\nZendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.\n\nZendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.co.uk/software/26892/zendesk-talk","@type":"ListItem"},{"name":"SurveySparrow","position":6,"description":"SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experience and collect data through engaging and actionable surveys. The platform offers a variety of features aimed at optimizing the survey-taking experience, customer interactions, operational efficiency and response rates. It caters to various industries and use cases, including customer satisfaction, employee engagement, market research and more. \n\nSurveySparrow supports both chat-like and form-like surveys, allowing users to choose the format that best suits their needs. This facilitates real-time, authentic engagement with customers on their preferred messaging platform. The platform also offers a recurring survey feature, enabling users to automate the distribution of surveys at regular intervals. The platform offers several modules with many functionalities. CogniVue module offers advanced text analytics to analyze large volumes of data, uncovering actionable insights and sentiments that inform business strategy. SpotChecks module helps collect contextual micro-feedback from the website and mobile applications, addressing specific customer concerns and optimizing their interactions with their brand. This targeted feedback approach ensures that users can make meaningful improvements based on real user experiences. AI Wings module offers support across several touchpoints, including survey design and review management. This AI-driven assistance streamlines the feedback process, helping users create effective surveys and manage customer reviews and unsolicited feedback from all public channels.\n\nSurveySparrow provides reporting and analytics tools that help users analyze survey data. Key features include real-time reporting, customizable dashboards and advanced data filtering options. Users can track key metrics, identify trends and generate detailed reports to gain deeper insights into their survey results. By customizing data visibility based on roles and hierarchies, users ensure that relevant information reaches the appropriate team members. Additionally, SurveySparrow supports exporting data in various formats, such as CSV and PDF, for further analysis or sharing with stakeholders. The question library of SurveySparrow allows users to access and reuse questions from an extensive repository, ensuring that the surveys are always relevant and effective for capturing high-quality feedback.\n\nSurveySparrow also emphasizes customization and branding options. Users can personalize their surveys with custom themes, logos and color schemes to align with their brand identity. The platform supports multiple question types, including multiple-choice, rating scales and open-ended questions. Additionally, SurveySparrow allows for the creation of multilingual surveys, making it suitable for global audiences. The tool also assists with ticket management and helps resolve customer complaints and close the feedback loop. It offers features such as data encryption, secure survey links, and role-based access control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b9df90a-8a8b-4d57-b659-64e51c71ebc6.png","url":"https://www.softwareadvice.co.uk/software/116049/surveysparrow","@type":"ListItem"},{"name":"White Label Loyalty","position":7,"description":"White Label Loyalty is a customer loyalty platform that helps you better understand your customer and deliver an engaging reward experience. Get the data you need to build deeper relationships with customers that drive long-term growth and retention – at scale.\n\nAPI-first\n The platform was built as API-first to allow for seamless integration with other key marketing and business systems, i.e. CRM, ERP, ePOS and more. Additionally, White Label Loyalty’s modular approach means that each solution is customised to the business’ needs and is completely scalable. The unique event-based Loyalty Engine can encourage and reward any customer action.\n\nFully customisable\n\nOur admin Loyalty Console gives you complete control and insight into your customers’ behaviour. The loyalty engine allows you to use multiple features — such as the user-friendly interface for managing the loyalty program. Create a loyalty program that grows with you and your customers’ preferences.\n\nUnlock first party data \n\nYou can collect and activate first-party data that drives engagement and growth.\nGet closer to your end customers, by creating personalised push notifications campaigns, and geo-targeted messages. Moreover, the AI module can predict customer churn and suggest targeted rewards and campaigns.\nWhite Label Loyalty solution is available as both an end-to-end loyalty solution and as a standalone integrated loyalty engine, fully GDPR compliant. Customizable out-of-the-box customer interface (mobile app, web app, or SDK) lets businesses get up and running faster without costly development. \n\nAs a modular platform, we offer a range of solutions suited for different use cases, including:\n\nB2B and B2C ready\n\nWe have everything you need to launch a loyalty program under one roof. We cater for both B2B and B2C loyalty, and are experts in providing end-to-end loyalty solutions fast yet effectively. We are there every step of the way, from initial setup of your program, to choosing the right data capture option, to branding our white labelled customer interface for you, and providing a range of ready-to-go rewards.\n\nMember Rewards solution \n\nOur Member Rewards solution is perfect for industries that struggle with retention and differentiation. By providing tangible value, you can turn necessary expenses into an opportunity to earn something back. Our Member Rewards solution is designed to help you simply provide value-adding rewards to your customers without complicated tech set up. You can choose the right incentives for your customers from our Rewards Marketplace — engage your existing members and give them a reason to stay.\n\nInstant Cashback solution\n\nWith our loyalty platform, you can offer your customers free cashback on their online shopping. This adds a new revenue stream to your business, as well as an increase in customer retention. It gives your customers a reason not to switch to a competitor. It’s simple, all your customers need to do is activate the cashback solution in their browser or mobile device, and their cashback will be automatically applied.\n\nBrand Activation Campaign solution\n\nRunning data-driven campaigns helps you get invaluable 1st party customer data and grow customer understanding. The more you know about your customers, the better you can cater to their needs. With us, you get an all-in-one solution under one roof, making it 10x easier to manage your campaign.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bac4a9e5-ffb5-49fe-833a-0d41f7ad463e.jpeg","url":"https://www.softwareadvice.co.uk/software/323722/white-label-loyalty-platform","@type":"ListItem"},{"name":"OnRamp","position":8,"description":"OnRamp is a specialized customer onboarding solution that turns complex post-sale processes into a simplified, revenue-driving experience.\n\nWith a guided interface for customers and an internal dashboard for onboarding teams, \nOnRamp equips companies to personalize onboarding at scale, leading to higher engagement and faster value realization.\n\nIntegrations with Salesforce, HubSpot, and other internal tools enable onboarding to kick off instantly after deals close, cutting delays and reducing risk of churn.\n\nIdeal for growing mid-market and enterprise B2B SaaS organizations, OnRamp helps align sales and success teams around shared outcomes that increase customer satisfaction, retention, and revenue expansion.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca7dea04-424e-4f28-8845-e466e284bcea.png","url":"https://www.softwareadvice.co.uk/software/384374/onramp","@type":"ListItem"},{"name":"Freshdesk","position":9,"description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.co.uk/software/110247/freshdesk","@type":"ListItem"},{"name":"Xtremepush","position":10,"description":"Xtremepush is a cloud-based multichannel marketing and analytics solution that enables enterprise-grade brands to analyze their mobile and web customers and drive engagement. Key features of the platform include real-time traffic analytics, personalized messaging, web and app push notifications, as well as iBeacon and Geo-Fencing capabilities.\n\n\nXtremepush is suited for businesses across a variety of industries, including banking, sports, gaming, media, retail, entertainment and travel. The solution's data-driven platform analysis both online and offline behaviors of visitors and customers and helps businesses to offer personalized service to their customers.\n\n\nFor financial services clients, Xtremepush can provide multiple deployment options based on their regulatory requirements, including private cloud and on-premises options.\n\n\nXtremepush also has a support team that offers support via phone. Users can also take advantage of an exhaustive knowledge base and video tutorials available on the website.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f7d005a1-4675-4713-939b-a002bcddaf7a.png","url":"https://www.softwareadvice.co.uk/software/166393/xtremepush","@type":"ListItem"},{"name":"Solitics","position":11,"description":"Solitics helps marketing teams in iGaming, fintech, trading and banking engage users in real time - without complex integrations, custom dev work or months of setup. Designed for speed and simplicity, Solitics connects all your systems and data sources, then empowers you to launch personal, automated user journeys in just 45 days.\n\nAt its core, Solitics is a real-time customer engagement platform powered by AI. It lets you personalise every touchpoint - across emails, SMS, popups, in-app messages, push notifications and more - based on live behaviour. Whether your users are onboarding, trading, depositing or churning, Solitics helps you react instantly. Most actions happen in under 1.8 seconds.\n\nThat speed is key in high-stakes, high-frequency industries. In iGaming, Solitics helps you gamify the player experience with real-time Missions and rewards. In fintech and banking, you can respond to key account activity with relevant, secure messaging. In trading, you can react to market events, user activity and system triggers with precision and zero delays.\n\nSolitics’ Predictive AI lets you go beyond reactivity. You can anticipate churn, trigger win-backs, and segment users based on likely behaviours. You can do all this in real time, using data that’s automatically pulled from every connected system - CRMs, DMPs, data lakes, third-party tools, mobile apps, and more.\n\nEverything you need is built in:\n\nVisitor Activation to convert more first-time users\n\nCustomer Retention to build loyalty with timely, personal journeys\n\nTargeted Gamification to increase engagement with in-the-moment rewards\n\nPerformance Analytics to track results and optimise every journey\n\nMarketers don’t need to rely on developers to get campaigns live. Solitics’ user-friendly UI puts full control into your hands. You can define segments, set triggers, design journeys and monitor performance - all in one platform.\n\nAnd when it comes to trust? Solitics was built for industries where privacy, compliance and security are non-negotiable. The platform supports enterprise-grade security standards and is used by some of the most highly regulated brands across Europe, LATAM, Africa and beyond.\n\nYou’ll see value fast. Most brands go live in just 45 days - with full data access and real-time messaging already running. From there, results are often visible within weeks, not months: higher activation rates, stronger retention, increased LTV.\n\nSolitics helps you turn customer data into real-time, personalised experiences that feel relevant and effortless to your users - and that drive measurable business outcomes for your team.\n\nMarketing that feels personal. Because it is.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d05937e0-0353-44b6-ac87-ec59a33ef271.jpeg","url":"https://www.softwareadvice.co.uk/software/330635/solitics","@type":"ListItem"},{"name":"Customer.io","position":12,"description":"Customer.io is a leading customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Use first-party data to send meaningful messages across all channels, including email, in-app, push, SMS, and webhooks. Today, 7500+ brands trust their messaging needs with Customer.io. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2023 Inc. 5000 list.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91a84622-37f6-4818-a75c-5e9b62300727.png","url":"https://www.softwareadvice.co.uk/software/231190/customer-io","@type":"ListItem"},{"name":"Quizell","position":13,"description":"Quizell is a polling software that helps businesses create and distribute product quizzes to gain insights into data about customers, facilitating an increase in consumer base and profits. With Quizell, customers are greeted with a product recommendation quiz whenever they visit business websites. The customer answers enable organizations to generate valuable data to market and create products that appeal to a specific customer base, and improve overall sales numbers.\n\nBusinesses can create an account, upload questions and products to your profile, customize your quiz using our provided templates or have us help you through the use of our gig on Fiverr and embed your quiz on your website and watch your profits soar.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94af2039-6040-45a6-bb2b-a757f77275d9.png","url":"https://www.softwareadvice.co.uk/software/263635/quizell","@type":"ListItem"},{"name":"Userflow","position":14,"description":"Userflow is an AI-powered product adoption platform that helps customer-obsessed teams turn users into champions. From onboarding to expansion, Userflow enables SaaS companies to guide users through their product with personalized, in-app experiences that drive activation, adoption, and retention.\n\nWith Userflow, teams can build and launch product tours, checklists, tooltips, and resource centers—without engineering support. Every experience can be fully customized based on user behavior, attributes, and lifecycle stage, ensuring the right guidance reaches the right user at the right time.\n\nUserflow goes beyond traditional onboarding tools by combining guidance, support, and insights into one unified platform. Teams can create seamless, contextual experiences that help users discover value faster, adopt key features, and achieve their goals without friction.\n\nAt the core of Userflow is FlowAI, an intelligent layer that helps teams move faster and make better decisions. FlowAI surfaces insights about user behavior, highlights friction points, and recommends actions to improve product adoption. It also powers AI-driven experiences that help users get answers, complete tasks, and move forward—without needing to leave the product.\n\nUserflow also enables scalable self-service support through in-app resource centers and AI-powered assistance, allowing users to find answers instantly while reducing the burden on customer success teams.\n\nWith built-in analytics and adoption insights, teams can measure the impact of their experiences, identify drop-offs, and continuously optimize for better outcomes.\n\nWhether you're improving onboarding, driving feature adoption, reducing churn, or supporting expansion, Userflow provides everything you need to create high-impact, in-app experiences—without complexity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45f586f7-29a6-4247-b402-a5227043c393.png","url":"https://www.softwareadvice.co.uk/software/191365/userflow","@type":"ListItem"},{"name":"Slack","position":15,"description":"Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.\n\n\nSlack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.\n\n\nSlack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.\n\n\nSlack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.softwareadvice.co.uk/software/154669/slack","@type":"ListItem"},{"name":"Viber","position":16,"description":"Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages.\n\n\nThe application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. \n\n\nViber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4332bc-47f9-4972-bd06-6bff7ca5b92c.png","url":"https://www.softwareadvice.co.uk/software/146449/viber","@type":"ListItem"},{"name":"Hootsuite","position":17,"description":"Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening into one dashboard. The platform is designed to help businesses and organizations of all sizes manage their social media presence more efficiently. Hootsuite caters to a wide range of industries such as small businesses, financial services, government, healthcare, education, real estate, professional services, legal, agencies, and nonprofits.\n\nThe key features of Hootsuite include the ability to schedule social media posts across multiple platforms, create content quickly with an AI caption writer and hashtag generator, and track social media performance with detailed analytics and reporting. The platform also offers a unified inbox for responding to messages and comments, as well as social listening capabilities to monitor brand mentions, keywords, and trending topics. Hootsuite integrates with over 100 other tools, allowing users to manage their social media efforts in one centralized dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.softwareadvice.co.uk/software/137620/hootsuite","@type":"ListItem"},{"name":"Pipedrive","position":18,"description":"Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.\n\nPipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.softwareadvice.co.uk/software/321306/pipedrive","@type":"ListItem"},{"name":"LiveAgent","position":19,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@type":"ListItem"},{"name":"LiveChat","position":20,"description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.co.uk/software/27068/livechat","@type":"ListItem"},{"name":"Text Request","position":21,"description":"Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.softwareadvice.co.uk/software/306855/text-request","@type":"ListItem"},{"name":"Intercom","position":22,"description":"Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.\n\nIntercom's key features include the Fin AI Agent. This agent uses the company's knowledge base to generate accurate answers, communicate in the brand's tone, and take actions on behalf of customers. The platform also offers an AI-enhanced Inbox to maximize agent productivity, a Copilot AI assistant to provide instant support for agents, and optimized Tickets to help them resolve complex issues efficiently. Additionally, for support leaders, Intercom provides AI Insights and Reporting tools, as well as no-code workflow automation to empower their teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.softwareadvice.co.uk/software/378292/intercom","@type":"ListItem"},{"name":"Typeform","position":23,"description":"Typeform’s form builder helps you create beautiful, conversational forms without needing design or technical skills. Get started with help from Typeform AI or build from scratch. Brand Kits let you instantly apply your logo, colors, and typography, while Conditional Logic shapes each person’s journey based on their answers. \n\nTypeform AI can generate questions, refine wording, or help structure complex logic for you, making the entire process faster and more effective.\n\nOnce your form is live, you can connect it to your workflow—sending responses to tools like Google Sheets, Slack, HubSpot, or your CRM—and use Results Summary or Smart Insights to understand patterns instantly. More than just collecting data, Typeform takes action. Move from simple forms to AI-powered workflows that transform insights into impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.softwareadvice.co.uk/software/324633/typeform","@type":"ListItem"},{"name":"EngageBay CRM","position":24,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.\n\n\nFeatures of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.\n\n\nEngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.softwareadvice.co.uk/software/83835/engagebay","@type":"ListItem"},{"name":"TeamSupport","position":25,"description":"TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT & NPS scores and our proprietary Customer Distress Index.\n\nTeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.softwareadvice.co.uk/software/2808/teamsupport","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/directory/508/customer-engagement/software#itemlist","numberOfItems":25}
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