--- description: Review of CloudAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CloudAgent | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [CloudAgent](/software/103643/ozonetel-cloudagent) # CloudAgent Canonical: https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent?page=2) > CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls. CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications. CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures. > > Verdict: Rated **4.5/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 32 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ozonetel Communications - **Location**: Milpitas, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact Cloudagent for a custom quote based on your needs. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, India, United Kingdom, United States ## Features - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Scripting - Call Transfer - Campaign Management - Campaign Specific Caller ID - Computer Telephony Integration - Contact Management - IVR - Inbound Call Centre ## Integrations (7 total) - Freshdesk - Google Analytics 360 - Mixpanel - Salesforce Sales Cloud - SugarCRM - Zendesk Suite - Zoho CRM ## Support Options - Phone Support - 24/7 (Live rep) ## Category - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) - [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [CallTools](https://www.softwareadvice.co.uk/software/223069/calltools) — 4.8/5 (155 reviews) 2. [Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Amazon Connect](https://www.softwareadvice.co.uk/software/352892/amazon-connect) — 4.5/5 (92 reviews) 5. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Advanced and an intensive solution that meets all requirements" — 5.0/5 > **Divya** | *25 June 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority > > **Cons**: Unable to change the layout / page colors for admin \& users to be able to distinguish Basic help document that does not relay much info > > Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight ----- ### "Best Cloud Telephony Software" — 4.0/5 > **Sunil** | *24 June 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines. Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate. The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront. > > **Cons**: I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred. > > Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot. ----- ### "NoT Always Reliable" — 4.0/5 > **Niladri** | *18 July 2019* | Hospitality | Recommendation rating: 4.0/10 > > **Pros**: Calling function is great. Our Clients can be reached easily. > > **Cons**: The software freezes automatically while we get a call or post call. > > Calling is the best part. Worst part is Freezing. ----- ### "Comparatively the best Dialer available in market" — 5.0/5 > **Senthil** | *22 June 2022* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc > > **Cons**: Nothing much to complain as the the cloud agent meets my requirement ----- ### "Good Product" — 4.0/5 > **Verified Reviewer** | *2 July 2019* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience. It helps manager to figure out the performance. > > **Cons**: It is more dependent on internet availability in case of handling calls at multiple locations. > > Overall experience is Good, Helpful Product. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/103643/ozonetel-cloudagent) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data