--- description: Review of CallTools Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CallTools | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [CallTools](/software/223069/calltools) # CallTools Canonical: https://www.softwareadvice.co.uk/software/223069/calltools Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/223069/calltools?page=2) > CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers. CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. Unleash the full potential of your contact center today with CallTools. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us\! > > Verdict: Rated **4.8/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 155 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTools - **Location**: Irvine, US - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Calendar Management - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (33 total) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) - [Inside Sales Software](https://www.softwareadvice.co.uk/directory/3602/inside-sales/software) - [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 5. [Amazon Connect](https://www.softwareadvice.co.uk/software/352892/amazon-connect) — 4.5/5 (92 reviews) ## Reviews ### "Useful tool for customer service" — 5.0/5 > **Daniel Alejandro** | *24 January 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. > > **Cons**: Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. > > This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service ----- ### "Platform is intuitive and easy to use" — 5.0/5 > **Sean** | *5 March 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none > > **Cons**: Nothing comes to mind, I am big critic when it comes to faults but they seriously know what they are doing over there and think for me when needed > > Positive, I am continually impressed with their service. Being in the sales and marketing space for 20 years, CallTools is the company you wish existed. I like them an recommend all the time ----- ### "Okay overall, but not perfect" — 3.0/5 > **Elad** | *2 January 2026* | Real Estate | Recommendation rating: 2.0/10 > > **Pros**: CallTools does what it’s supposed to do for outbound calling. The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently. It’s helpful when you’re running volume and need something stable rather than fancy. > > **Cons**: The platform feels a bit dated, especially the interface. There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate. We’ve also had a few small hiccups where we needed to reach out to support to get things sorted. > > CallTools is okay- not amazing, not terrible. It handles high-volume outbound calling well, but it doesn’t feel very modern and could be easier to use. Once you get used to it, it’s reliable, but there’s room for improvement, especially on the usability side. It’s a decent option if dialing volume matters more than a polished experience. ----- ### "Calltools - Absolute Game Changer\!" — 5.0/5 > **Paul** | *19 June 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: My favorite thing that has been the biggest game changer for us are the live filters. No other software offers something like this where we can be so specific with the redial rules and targeting. I also like how user-friendly and simple the software is to use. We were all able to double our connections per day calling the same leads that we did on other softwares. > > **Cons**: I really can’t think of any downsides. The pricing is very fair and far superior to any other software like Mojo, Five9, GHL, or ready mode. > > I’ve used just about every calling system out there. Calltools is incredibly superior and has been a game changer for us. We doubled our appointment volume just by being able to adjust and use live filters. We’ve also been able to nourish our leads for longer. Chaz has been absolutely amazing and always there for us whenever we need something. I absolutely love Calltools and would never consider using another software. It has been a complete game changer for us. ----- ### "Call Tools Review" — 5.0/5 > **Jordan** | *20 June 2025* | Renewables & Environment | Recommendation rating: 10.0/10 > > **Pros**: The functionality of the system is excellent. Tied in seamlessly with our crm. We have been cranking out appts since we made the switch. Also \[sensitive content hidden\] has been an incredible asset, being able to work with him directly we’ve really been able to fine tune our system and get the most out of our data. > > **Cons**: Not being able to remove leads from dnc while uploading files. Although the new feature helps big time, just an additional step. > > My experience has been excellent so far. Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a reasonable amount of time. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/223069/calltools?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/223069/calltools) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data