ArcGIS is a mapping and analytics solution that helps businesses in healthcare, banking, manufacturing and other...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About First Due
First Due is a complete solution to streamline your Fire & EMS agency's workflow. First Due suite unifies all your agency's critical functions, including NFIRS, ePCR, Fire Prevention, Pre-Incident Planning, Scheduling & Personnel Management, Assets & Inventory Management, Training, Community Engagement, Mobile Response, and more - all within a single application.
We believe that data-driven and responder-focused solutions are the future of Fire & EMS operations, which is why our suite performs independently as best-of-breed applications and together as the last piece of software your agency will need to buy. You'll save time and money eliminating the need to manage multiple platforms and struggle with manual data entry.
First Due is available anywhere on any device, providing your team with the flexibility they need to stay productive, whether at the station, responding to incidents, or engaging with the community you serve. This means you can spend less time worrying about logistics and more time focusing on the things that matter most - protecting your community and saving lives.
At First Due, we understand the unique challenges that Fire & EMS agencies face, which is why we're committed to providing a suite of software solutions that are tailored to your needs. Contact us today to learn more about how our solutions can help your agency work smarter, not harder.
First Due pricing
First Due does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
Alternatives to First Due
Streamline is a cloud-based property management solution. Streamline is designed to provide vacation rental managers...
ePro Scheduler Plus is an employee scheduling solution that helps EMS operators, fire departments, emergency dispatchers...
Public Safety Suite
0
Public Safety Suite helps public safety organizations manage rescue operations during natural disasters, budget...
Aladtec, powered by TCP Software, is a cloud-based employee scheduling system created specifically for Public Safety...
Better Reports is a web-based SaaS tool that provides powerful analytics for popular apps.
Businesses can get instant...
First Due Reviews for UK Users
Feature rating
5 reviews of 40
View all reviews
Verified Reviewer
- Industry: Public Safety
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 08/10/2024
First Due or go Home
Over all I believe it’s a great product and is only going to get better in time.
Pros
The easy transfer of data from one software to another.
Cons
The Investigation module.
The over all way we to to set up and track inventory.
Alternatives Considered
ESO Fire RMSReasons for Choosing First Due
Old out of date system that was no longer supportedReasons for Switching to First Due
Price of the software only. They have a great product just over priced.
Joseph
- Industry: Public Safety
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 14/11/2024
Premiere Emergency Services software solution
As a fire service leader who has managed RMS systems for over 25 years, and personally managed 5 or more vendor transitions over that time, I can confidently say First Due is the first to meet all of our needs, and exceeds expectations.
Pros
First Due is one of the only emergency services records management vendors that offers an almost complete suite of solutions, covering almost every aspect of our operation and administration. The system feels purpose-built for the web and mobile environment, and the product is continually upgraded. There is definitely not a lack of innovation.
Cons
At times, there are so many new features and improvements that things sometimes get broken, causing temporary loss of some functionality.
Alternatives Considered
ESO Fire RMSReasons for Choosing First Due
Acquired by ESO with no plan for transitionSwitched From
Emergency ReportingReasons for Switching to First Due
The breadth of product capability and user experience. This was the only vendor that offered almost everything we needed in a single system, and had the best reviews by our personnel after trying the demo account.
Steve
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
3
Reviewed on 09/06/2020
Still working out the bugs, but the support has been exceptional
I find the software helpful but still with plenty of unfulfilled potential.
Pros
I like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. [SENSITIVE CONTENT HIDDEN] has been prompt and attentive and helped solve problems very quickly, regardless of time of day.
Cons
I would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.)
Clint
- Industry: Public Safety
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 15/10/2024
A Must-Have for Modern Fire Departments
Overall, First Due has been a game-changer for our department. It’s made us more efficient, improved our community engagement, and given us tools to better manage both incidents and fire prevention. The ability to track assets, manage personnel, and use real-time data has transformed how we operate. It’s hard to imagine running a modern fire department without it.
Pros
What I liked most about First Due was the way it streamlined our entire department’s operations. From pre-incident planning to incident reporting, everything is centralized, making it easy for our team to stay prepared and efficient. The real-time data through the mobile app was a standout feature, giving our firefighters critical information in the field and helping us make informed decisions when seconds count.
Cons
It’s hard to call this a true "con," but the speed at which First Due continues to evolve can sometimes be a challenge to keep up with. The platform is constantly adding new features and updates, which is great for staying cutting-edge but requires us to stay on top of training and implementation.
Brett
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 08/10/2024
First Due Review
Other than the rough start, our experience has been wonderful. Once our issues were in the hands of the proper people, they have been handled quickly and professionally. The staff are top notch, knowledgeable in IT and understand the fire service and our needs.
Pros
First Due brings all of our operations under one umbrella. Prior to purchasing First Due, our processes were disjointed and inefficient. There was a duplication of effort, entering the same information into multiple systems on multiple platforms. This increased the workload on our personnel and resulted in errors in data entry. Simple tasks like entering work schedules that were previously cumbersome and unavailable to systems downstream such as NFIRS and payroll are now streamlined into one system. Information entered once into the Scheduling module is then available to Command Board, Incident Documentation, Payroll and exposure reporting. This frees our people to serve our citizens rather than be a slave to IT.
Cons
Our implementation was honestly rough. We had one Implementation Manager who attempted to implement all our products. She was kind and tried her best; however she lacked the time, bandwidth, and technical ability to work across all platforms. I do believe the process has changed since we onboarded. I am confident this change will make the implementation process much smoother.
