--- description: Review of Auto/Mate Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Auto/Mate | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Car Dealer Software](/directory/4154/auto-dealer/software) > [Auto/Mate](/software/396831/auto-mate) # Auto/Mate Canonical: https://www.softwareadvice.co.uk/software/396831/auto-mate Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/396831/auto-mate?page=2) > Auto/Mate is a dealer management system designed to help large and small dealers improve existing processes and provide customers with a quick and clear buying experience. Key features include vehicle merchandising, accounting, service merchandising, parts management, and reporting. Teams using Auto/Mate can update and maintain their vehicle inventory and view vehicle information with the ability to sort and filter details according to requirements. The built-in accounting system enables managers to streamline workflows, improve communication across departments, and gain control over accounting operations. Additionally, the reporting engine allows users to track various items, including negative parts on hand, inventory, sales, trends, profit, expenses, and G/Ls. Auto/Mate also lets teams increase service revenue by optimizing repair orders from start to finish. Support is extended via phone and email. > > Verdict: Rated **3.3/5** by 60 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.3/5** | 60 Reviews | | Ease of Use | 3.2/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: DealerSocket - **Location**: Irving, US - **Founded**: 12 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting - Activity Dashboard - Automated Scheduling - Contact Database - Customisable Reports - Document Management - Document Storage - Financing Management - For Automotive Dealerships - Inventory Management - Invoice Management - Lease Tracking - New Car Dealer - Real-Time Reporting - Reporting/Analytics - Sales Floor Management - Sales Reports - Service Department - Stock Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Car Dealer Software](https://www.softwareadvice.co.uk/directory/4154/auto-dealer/software) ## Alternatives 1. [Carsforsale.com](https://www.softwareadvice.co.uk/software/84039/carsforsale) — 4.6/5 (2363 reviews) 2. [AutoManager](https://www.softwareadvice.co.uk/software/97148/automotive-crm) — 4.9/5 (238 reviews) 3. [DealerCenter](https://www.softwareadvice.co.uk/software/83562/dealercenter) — 4.9/5 (1479 reviews) 4. [Frazer](https://www.softwareadvice.co.uk/software/134731/accounting) — 4.7/5 (150 reviews) 5. [abcoa Deal Pack](https://www.softwareadvice.co.uk/software/121675/abcoa-deal-pack) — 4.8/5 (135 reviews) ## Reviews ### "Dealer Socket" — 5.0/5 > **Dajuane** | *17 September 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like how you can easily find the vehicles that are you the companies inventory. It's also very easy to set up deals through the software > > **Cons**: Sometimes it crashes by itself. Also I have not found a way to look at vehicles by price instead of the name > > It is really easy to get your contract and vehicle inventory in one place\! ----- ### "Automate is overall great, but could be better in a few areas." — 4.0/5 > **Cydelle** | *31 October 2024* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, flexible for accounting, and reporting is decent > > **Cons**: Reporting could be improved, some users need multiple windows open as they work on many things at one time, and it doesn't always allow that. Superusers should be able to work in multiple screens and modules at the same time. Also, tends to be a little slow responding at time. I don't like the university being separated from the program now either. And it is hard to find things there too. Also it would be nice to setup recurring AP invoices too, we have a lot of those. Last request, posting of RO's from Service to accounting would be nice to see them right away instead of delayed. Understandable though. > > Pretty good, some changes I don't like, some are ok. Just needs a little bit of improvement. ----- ### "Great for geeks (I guess), Not so great for car dealers" — 1.0/5 > **John** | *11 January 2019* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: After about a three month break-in (learning) period, it was fairly easy to complete a deal in about 30 minutes. That's the only "pro" I can think of. Lots of time spent "chatting" (they don't like to - no, won't - talk to you on the phone) during this break-in period. 95% of the learning was self-taught. > > **Cons**: Customer support - unable to answer the simplest of questions (example - "How much total interest/principal has this customer paid, year to date?" Answer - "Figure it out for yourself."); unable to reconcile the simplest of problems (example - "What is 'non earning principal' and how do you come up with the amount?" No answer.) Support staff are not trained to talk to car dealers in simple, non accountant, non lawyer, layman's terms. > > This product may be useful for a large dealership with it's own professional accountants on staff, but it is way too complicated, busy, and confusing for a small company that's just trying to sell cars and service notes. If you're the former, good luck - you're going to need it. If you're the latter, do yourself a favor and find something else. When I retired, I told them to cancel my service. After over a month's worth of emails (they don't return your phone messages), they finally told me I had to pay one more month's bill, because I didn't give them 30 days notice. I asked them to waive that in the interest of good customer relations since I hadn't used the product in over a month and I had been their customer for over 10 years. They refused. ----- ### "Great Company That Cares About Their Clients\!" — 5.0/5 > **Bobby** | *21 October 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: There are so many good things about this system, but the one thing as a service manager I like the most is they have the option for a service department to schedule by technician which is something that no one else does and I don't know why. I hope they never get rid of this feature because there are still many departments out there that like to schedule that way and they show that they care about ALL of their customers by allowing this. > > **Cons**: Really there are none, they could do better on some of their reports but other than that, the dealership I worked for loved this DMS. > > It's been great, they're a great company. ----- ### "Decent CRM, but not perfect" — 4.0/5 > **Verified Reviewer** | *21 May 2019* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: It integrates well into our DMS and website. Dealersocket also offers their own DMS and Web hosting services that work well together, but it still functions great with other providers software. > > **Cons**: The cost was higher than some competitors options. Sometimes the server would go down and we had no access to our customer database. Other glitches that pop up from time to time. > > Most of our employees liked working with dealersocket but it did require a good bit of training to be successful with it. We ended up cancelling and going with a less expensive option that works just as well for us. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/396831/auto-mate?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/396831/auto-mate) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data