--- description: Review of Convin Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Convin | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [Convin](/software/404632/convin) # Convin Canonical: https://www.softwareadvice.co.uk/software/404632/convin Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.uk/software/404632/convin?page=2) > Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes. AI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages. Real-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance. Supervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations. Automated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance. Automated Coaching (Post-Interaction Suite): Reduce onboarding time by 60% with AI-powered coaching based on top-performing agents. AI Learning Management System (Post-Interaction Suite): Track agent progress with customizable assessments and a rich knowledge base. Convin Insights (Voice of Customer Suite): Analyze 100% of conversations to uncover actionable insights into customer behavior and trends. Conversation Behavior Analysis (Voice of Customer Suite): Track winning and losing behaviors to refine the sales process and improve outcomes. Customer Intelligence (Voice of Customer Suite): Identify key customer sentiments, competitor mentions, and product features from customer conversations. > > Verdict: Rated **4.9/5** by 232 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 232 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Convin ## Commercial Context - **Starting Price**: ₹80.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: India ## Features - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - CRM - Call Monitoring - Call Recording - Conversation Intelligence - Customer Experience Management - Dashboard - Employee Coaching Tools - Feedback Management - Lead Qualification - Learning Management - Monitoring - Multi-Channel Communication - Multiple Scoring Models - Onboarding - Performance Management - Playbooks - Quality Assurance ## Integrations (3 total) - Ameyo - Exotel - Ozonetel ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Conversation Intelligence](https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software) ## Related Categories - [Conversation Intelligence](https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software) - [Sales Enablement Software](https://www.softwareadvice.co.uk/directory/595/sales-enablement/software) - [Sales Coaching Software](https://www.softwareadvice.co.uk/directory/4369/sales-coaching/software) - [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) ## Alternatives 1. 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[Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews) ## Reviews ### "User friendly interface:" — 4.0/5 > **Verified Reviewer** | *15 September 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Ease of audits with the help of transcript. > > **Cons**: Searching the caller IDs manually and regional language audit efficiency. > > Good : way to go\! ----- ### "What outstands for me is the CONVIN team\!" — 5.0/5 > **Shreya** | *21 November 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Convin was a breeze to set up for us. With a single exe push, it updates itself\! It's incredible to feel the silent push of guidance while live listening\! Their customer service representatives are quite helpful\! Their entire team is really attentive and helpful. They respond to queries quickly and effectively. The software is excellent, but it is their staff that made my experience with Convin truly exceptional. Convin has assisted our personnel in increasing conversion rates and getting back on track whenever a call is derailed by a customer. Convin provides many features and functionalities from the persopective of agents as well as managers. > > **Cons**: I have used many number of features this platform provides because my main role is to get the analysis of my calls. > > A excellent tool for transitioning conversations into sales pitches, and the scripts are simple to follow. Our customer conversations are more successful, and having a script assures you don't forget anything. Convin comes highly recommended by me. It's a pleasure to work with the customer support team there. ----- ### "Lot of Potential - Convin can be a game changer" — 3.0/5 > **george** | *28 July 2023* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: - Ability to identify samples based on Key words- The AI audit engine > > **Cons**: - THe AI engine is not high on Accuracy- Lot of teething issues ----- ### "Tracks for sales talks are being worked on\!" — 5.0/5 > **Vaishali** | *21 November 2023* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I enjoy how it reminds me of the questions I haven't asked, because it's easy to become distracted in a conversation and forget what topics still need to be covered. I've noticed an advantage in repairing what they call patience, which is the pause between them finishing talking and me starting. Furthermore, all of the elements I mentioned above come in handy to help me fine-tune my presentation, ensure that I am discussing essential issues, and observe what the top salespeople in my firm are doing so that I can do my best to emulate them and enhance my own discussion and sales methods to match theirs. > > **Cons**: No dislikes; Convin is my daily useful tool; It helps me with so many features required as an agent that too with amazing support team > > Convin produces from your voice and underlines all of the important details that you cover on your calls to ensure that you stay in compliance and do not miss your mark with the caller. I enjoy it since it provides me with word suggestions when I'm at a loss for words. It has helped me improve my delivery. It also lets you take notes for self-reflection which is easy to implement and follow. ----- ### "One stop solution to Call audits and custom reporting" — 4.0/5 > **Kanika** | *19 September 2023* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: This tool saves time while monitoring calls for thousands of employees in order to see the weak and strong parts of their client conversations and sales calls.While manual QA, Convin saved me time because it automatically routes calls to QA for call auditing. > > **Cons**: Not a huge issue, but the dashboard might occasionally be slow to load, which can interfere with the process of completing manual audits. Additionally, rare technical glitches cause user calls to not surface immediately on the dashboard, but they usually do within a few hours. > > 1\. One can use this platform to Manually Audit all the calls.2. Convin team can automate this process and give 100% Call auditing,3. Gives all the reportings; hence manual QA work becomes more accessible.4. Easily accessible to Excel reports ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.uk/software/404632/convin?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/404632/convin) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data