--- description: Review of Hiver Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hiver | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Team Communication Software](/directory/4594/team-communication/software) > [Hiver](/software/60479/hiver) # Hiver Canonical: https://www.softwareadvice.co.uk/software/60479/hiver Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/60479/hiver?page=2) > Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate. All customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance. Hiver’s key features include: Omnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs. AI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately. AI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving. AI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously. Workflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage. Internal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection. Knowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume. Customer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve. Reports \& Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility. Hiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product. > > Verdict: Rated **4.7/5** by 146 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 146 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Copilot - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Autoresponders - Business Process Automation - Campaign Analytics - Canned Responses - Change Management - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Customer Communication ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Team Communication Software](https://www.softwareadvice.co.uk/directory/4594/team-communication/software) ## Related Categories - [Team Communication Software](https://www.softwareadvice.co.uk/directory/4594/team-communication/software) - [IT Ticketing Systems Software](https://www.softwareadvice.co.uk/directory/1630/it-ticketing/software) - [Workflow Management Software](https://www.softwareadvice.co.uk/directory/4272/workflow/software) - [Internal Communications Software](https://www.softwareadvice.co.uk/directory/4572/internal-communications/software) - [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software) ## Alternatives 1. [Google Workspace](https://www.softwareadvice.co.uk/software/344998/google-workspace) — 4.7/5 (17499 reviews) 2. [Mailchimp](https://www.softwareadvice.co.uk/software/111921/mailchimp) — 4.5/5 (17576 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1755 reviews) 4. [Brevo](https://www.softwareadvice.co.uk/software/18887/brevo) — 4.6/5 (3413 reviews) 5. [Missive](https://www.softwareadvice.co.uk/software/299830/missive) — 4.9/5 (151 reviews) ## Reviews ### "Hiver is a fantastic niche extension for CX" — 5.0/5 > **Fletcher** | *2 April 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making > > **Cons**: It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's ----- ### "Hiver has been a game changer our account management team\!" — 5.0/5 > **Bryn** | *10 September 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer\! > > **Cons**: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively. ----- ### "Great email help" — 4.0/5 > **Virginia** | *25 October 2019* | Wholesale | Recommendation rating: 7.0/10 > > **Pros**: The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver. > > **Cons**: Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users. > > This program has been wonderful\! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting). ----- ### "Complex process made easier\!" — 5.0/5 > **William Sherwin** | *11 September 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Its simplicity and every click is completing a process. There are no wasted features. It created an environment where complex process was converted into an easier step by step process. It made me love my job more. > > **Cons**: It's not really a dislike because all software has it and it's the bugs. They are very rare and support is excellent. > > It made my life easier and because I can finish my work efficiently, I have extra time on handling different/new tasks which the company loved. ----- ### "Hiver is an essential part of my job." — 5.0/5 > **Leonardo** | *11 September 2025* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: Hiver simplifies my workload and is user-friendly. The integration with my work email is excellent and makes my life easier. > > **Cons**: Sometimes the email integration takes a little while to sync within my email inbox. No other significant issues. > > Hiver improves communication between employees (my colleagues) and our customers. The extension with our Google email inbox is easy to set up and safe. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/60479/hiver?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/60479/hiver) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data